Gaming should always be fun — never a source of stress or financial hardship. onwin is committed to giving every Filipino player the tools, information, and support they need to stay in control.
Our Commitment
At onwin, we believe that responsible gaming is not just a legal requirement — it is a core part of who we are. Whether you are spinning the reels on your favourite slot, joining a live bingo session, or trying your luck at the live casino tables, the experience should always feel like entertainment, not an obligation or an escape.
We know that for most of our players across Manila, Cebu, Davao, Quezon City, and Makati, online gaming is a leisure activity — something to enjoy after a long day or during a weekend break. But we also know that for a small number of people, gaming can become a problem. That is why onwin has built a comprehensive responsible gaming framework that puts player welfare first, always.
This page outlines the tools available to you, the warning signs to watch out for, and the support resources you can access — both through onwin and through external organisations. If you ever feel that your gaming is getting out of hand, please do not hesitate to use these resources. There is no shame in asking for help, and onwin will always be here to support you.
21+ Policy: onwin strictly enforces a minimum age of 21 years for all registered players, in line with Philippine regulations governing casino-style online gaming. Age verification is required during registration and may be requested at any time. Any account found to belong to a person under 21 will be immediately suspended and all funds returned.
Player Tools
These tools are available to every onwin player at no cost. You can activate or adjust them at any time through your account settings or by contacting our support team.
Set a daily, weekly, or monthly deposit cap on your onwin account. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period.
Control how long you spend on the platform in a single session. Set a session timer and onwin will alert you when your chosen time is up. You can also enable automatic logout once your session limit is reached — a simple but powerful way to keep gaming in check.
Define the maximum amount you are comfortable losing over a set period. Once your loss limit is hit, onwin will prevent further wagering until the period resets. This tool is especially useful for players who want to protect their bankroll and avoid chasing losses.
Need a short break? A cooling-off period temporarily suspends your onwin account for a period of your choosing — from 24 hours up to 6 weeks. During this time, you will not be able to log in, deposit, or place bets. Promotional communications are also paused.
For players who need a longer break, onwin offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, self-exclusion cannot be reversed before the chosen period ends. This is our most powerful responsible gaming tool.
Enable periodic on-screen reminders that show you how long you have been playing and your net session result. Reality checks are a gentle nudge to pause, reflect, and decide whether you want to continue — keeping you aware and in control at all times.
Know the Signs
Problem gambling can affect anyone, regardless of age, income, or background. The earlier it is identified, the easier it is to address. onwin encourages all players to regularly check in with themselves and be honest about their gaming habits.
If you recognise any of the warning signs listed here — in yourself or in someone you know — please reach out to our support team or contact a professional helpline. You are not alone, and help is available.
Remember: Gambling should never be used as a way to cope with stress, anxiety, depression, or financial problems. If you find yourself gaming to escape difficult emotions, please speak to someone you trust or contact a professional support service.
Spending More Than You Can Afford Regularly depositing money that was meant for rent, bills, groceries, or other essential expenses — or borrowing money to fund your gaming.
Chasing Losses Continuing to play — or increasing your bets — in an attempt to win back money you have already lost, rather than accepting the loss and stopping.
Preoccupation with Gaming Thinking about gambling constantly — planning your next session, reliving past wins or losses, or feeling restless and irritable when you are not playing.
Hiding Your Gaming Activity Lying to family members, friends, or colleagues about how much time or money you spend on gaming, or feeling the need to keep your activity secret.
Neglecting Responsibilities Missing work, school, or family commitments because of gaming, or allowing your gaming activity to interfere with your relationships and daily life.
Failed Attempts to Stop Repeatedly trying to cut down or stop gambling but finding yourself unable to do so, even when you genuinely want to.
Take a Break
Activating self-exclusion on onwin is straightforward. Here is how to do it — and what happens once it is in place.
Access your onwin account using your registered credentials. If you are having trouble logging in, contact our 24/7 live chat support team directly.
Navigate to your account settings and select the "Responsible Gaming" section. All player protection tools are located here in one place.
Choose "Self-Exclusion" from the available tools. Select your preferred exclusion period: 6 months, 1 year, 3 years, or permanent exclusion.
Review the terms of your self-exclusion and confirm your choice. You will receive a confirmation email to your registered address once the exclusion is active.
Your account will be immediately locked. You will not be able to log in, deposit, or wager for the duration of your chosen exclusion period.
All promotional emails, SMS messages, and push notifications from onwin will be suspended for the duration of your self-exclusion period.
Need Immediate Help? If you cannot access your account settings or need self-exclusion activated urgently, contact our support team at [email protected] or via 24/7 live chat. We will process your request immediately — no questions asked.
Stay in Control
One of the most effective ways to keep your gaming responsible is to set clear financial boundaries before you start playing. onwin makes it easy to define your own limits — and we make sure they are enforced automatically, so you never have to rely on willpower alone.
All limits can be set in Philippine Peso (₱) and adjusted at any time through your account settings. Remember: reducing a limit takes effect immediately, while increasing a limit requires a mandatory 24-hour review period to protect you from impulsive decisions.
Self-Assessment
Take a moment to honestly reflect on these questions. This is not a clinical diagnostic tool — it is simply a way to check in with yourself and your gaming habits.
Do you ever feel the urge to bet more and more money to get the same level of excitement?
Have you ever tried to win back money you lost by playing more?
Has gambling ever caused problems with your family, friends, or work?
Do you ever gamble to escape from stress, worry, or personal problems?
Have you ever hidden your gambling activity from people close to you?
Get Help
If you or someone you know needs support with problem gambling, the following resources are available. Reaching out is a sign of strength, not weakness.
The Philippine Amusement and Gaming Corporation (PAGCOR) promotes responsible gaming across all licensed gaming operators in the Philippines. PAGCOR's responsible gaming framework includes player protection guidelines and support referral services.
pagcor.ph — visit the official PAGCOR website for more information.
The NCMH in Mandaluyong City provides mental health services including counselling and support for behavioural addictions. Their crisis hotline is available to anyone in the Philippines who needs immediate mental health support.
Crisis Hotline: 1553 (toll-free, 24/7)
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings are held across Metro Manila and major cities.
Search "Gamblers Anonymous Philippines" for local meeting schedules.
Our dedicated support team is available 24 hours a day, 7 days a week to help you activate responsible gaming tools, process self-exclusion requests, or simply talk through your concerns. All conversations are treated with complete confidentiality.
[email protected] — or use 24/7 live chat on the platform.
All responsible gaming requests — including self-exclusion, account closure, and data deletion — are handled with strict confidentiality under the Data Privacy Act of 2012. Contact our DPO if you have privacy concerns related to your responsible gaming data.
Play Smart
Responsible gaming is not just about avoiding problems — it is about building habits that keep gaming enjoyable for the long term. Here are some practical tips from the onwin team.
Set a budget before you play. Decide how much you are comfortable spending before you log in — and stick to it, win or lose.
Treat losses as the cost of entertainment. Think of your gaming budget the same way you would a cinema ticket or a dinner out — money spent for enjoyment, not an investment.
Take regular breaks. Step away from the screen every hour. Grab a snack, stretch, or chat with someone. Fresh eyes make for better decisions.
Never chase losses. If you have hit your loss limit for the day, log out. Tomorrow is another day — and chasing losses almost always makes things worse.
Do not play when emotional. Avoid gaming when you are stressed, upset, tired, or under the influence of alcohol. Emotional states impair judgment and lead to poor decisions.
Balance gaming with other activities. Keep gaming as one of many leisure activities in your life — not the only one. Maintain your hobbies, social life, and physical health.
Play Responsibly
onwin is built for Filipino players who love great gaming — and who know how to keep it fun. Set your limits, use our tools, and play with confidence knowing that onwin has your back every step of the way. Remember: you must be 21 or older to play.
All responsible gaming tools are free to use and available 24/7 to every onwin player.