Your privacy matters to us. This Privacy Policy explains exactly what personal data onwin collects, why we collect it, how we use it, and the rights you hold as a player under Philippine law.
Our Privacy Commitments
These highlights summarise our core privacy commitments. The full details are set out in the policy sections below — please read the complete document before using onwin.
onwin only collects personal data that is strictly necessary for the operation of the Platform, compliance with Philippine law, and the delivery of a safe gaming experience. We do not collect data for its own sake.
All data transmitted between your device and the onwin Platform is protected by industry-standard SSL/TLS encryption. Your login credentials, payment details, and personal information are never transmitted in plain text.
onwin does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely to operate and improve the onwin Platform and to comply with legal obligations.
onwin processes personal data in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and the implementing rules and regulations issued by the National Privacy Commission (NPC).
As a data subject under Philippine law, you have the right to access, correct, delete, and object to the processing of your personal data. onwin provides clear, accessible channels for exercising all of these rights.
onwin does not retain your personal data indefinitely. Retention periods are defined by the purpose for which data was collected and by applicable legal requirements. Data is securely deleted or anonymised once the retention period expires.
This Privacy Policy ("Policy") describes how onwin ("onwin," "we," "us," or "our"), the operator of the online gaming platform available at onwin.club, collects, uses, stores, discloses, and protects the personal information of players and visitors ("you" or "your") in connection with your use of the Platform. This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By registering an account or using the onwin Platform in any way, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
Your Privacy, Our Priority: onwin is committed to handling your personal data with transparency, integrity, and respect. If you have any questions about this Policy at any time, please contact our Data Protection Officer at [email protected].
onwin operates an online gaming platform designed for Filipino players, offering a wide range of games including live casino tables, slot games, bingo, fishing games, and more. In the course of providing these services, onwin necessarily collects and processes certain personal information about the individuals who register and use the Platform.
This Policy applies to all personal data collected through the onwin website at onwin.club, any associated mobile applications, customer support channels, and any other touchpoints through which you interact with onwin. It applies to all registered players, prospective players, and visitors to the Platform.
This Policy should be read together with onwin's Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and those documents on matters of data privacy, this Policy shall prevail.
For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, onwin is the personal information controller in respect of the personal data collected through the Platform. This means that onwin determines the purposes and means of processing your personal data.
onwin has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and with applicable data privacy laws. The DPO can be contacted at:
All data privacy enquiries, access requests, correction requests, and complaints should be directed to the DPO in the first instance.
onwin collects the following categories of personal data, depending on how you interact with the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address | Account communication, transaction notifications, support |
| Financial Data | GCash number, bank account details (BPI, BDO, Metrobank), PayMaya account | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud detection, service optimisation |
| Usage Data | Games played, wager amounts, session duration, login history | Responsible gaming monitoring, personalisation, analytics |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, dispute resolution, service improvement |
| Verification Documents | Passport, driver's licence, SSS ID, PhilHealth ID, UMID, proof of address | KYC verification, AML compliance, withdrawal processing |
onwin does not intentionally collect sensitive personal information as defined under the Data Privacy Act of 2012 (such as health data, religious beliefs, or political affiliations) unless specifically required by law or expressly provided by you in the context of a responsible gaming self-exclusion request.
onwin collects personal data through the following means:
Accuracy of Your Data: You are responsible for ensuring that the personal data you provide to onwin is accurate, complete, and up to date. Providing false or misleading information is a breach of the onwin Terms and Conditions and may result in account suspension.
onwin uses the personal data it collects for the following purposes:
onwin will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Under the Data Privacy Act of 2012, onwin processes your personal data on the following legal bases:
onwin does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom onwin shares personal data are required to handle that data in accordance with applicable data privacy laws and onwin's data protection standards. onwin does not authorise any third party to use your personal data for their own independent marketing or commercial purposes.
No Cross-Border Transfers Without Safeguards: If onwin transfers your personal data outside the Philippines, it will ensure that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC guidelines before any such transfer takes place.
onwin uses cookies and similar tracking technologies to enhance your experience on the Platform, to ensure the Platform functions correctly, and to gather analytical data that helps us improve our services.
Types of cookies used by onwin:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the onwin Platform. onwin does not use third-party advertising or behavioural tracking cookies.
onwin retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | AML and regulatory compliance |
| Financial transaction records | 10 years from transaction date | Philippine AML Act requirements |
| KYC verification documents | 5 years after account closure | Regulatory obligation |
| Customer support records | 3 years from last interaction | Dispute resolution, legal claims |
| Technical and usage data | 13 months from collection | Analytics and security monitoring |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is not technically feasible, data is rendered inaccessible and scheduled for deletion at the earliest practicable opportunity.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by onwin:
To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected]. onwin will respond to all verified data subject requests within fifteen (15) business days of receipt. We may request proof of identity before processing your request to protect against unauthorised access to your data.
NPC Complaints: If you are not satisfied with onwin's response to your data privacy request or complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website.
onwin implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While onwin takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your onwin account credentials and for notifying onwin immediately if you suspect any unauthorised access to your account.
The onwin Platform is strictly intended for persons who are 21 years of age or older. onwin does not knowingly collect personal data from individuals under the age of 21. The minimum age requirement is enforced through our registration process and KYC verification procedures.
If onwin becomes aware that it has inadvertently collected personal data from a person under 21 years of age, it will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be returned to the payment method used, less any amounts already wagered, in accordance with onwin's Terms and Conditions.
If you believe that a minor has registered an account on the onwin Platform, please contact our support team immediately at [email protected]. We treat all such reports with the highest priority.
21+ Only: By registering on onwin, you confirm that you are at least 21 years of age. onwin reserves the right to request documentary proof of age at any time and to suspend accounts pending age verification.
The onwin Platform may integrate with or reference third-party services, including payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank, as well as game software providers and identity verification services. When you interact with these third-party services, their own privacy policies and terms of service will apply to the personal data they collect and process.
onwin is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you use in connection with the onwin Platform. onwin selects its third-party service providers carefully and requires them to maintain appropriate data protection standards as a condition of their engagement.
All third-party processors engaged by onwin are bound by data processing agreements that require them to process personal data only on onwin's documented instructions and in compliance with applicable data privacy laws.
onwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The date of the most recent revision is displayed at the top of this page.
Where changes to this Policy are material — meaning they significantly affect your rights or the way onwin processes your personal data — onwin will notify registered players by email to the address associated with their account at least fourteen (14) days before the changes take effect.
Your continued use of the onwin Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, you should cease using the Platform and may request account closure in accordance with the Terms and Conditions.
We recommend that you review this Privacy Policy periodically to stay informed of how onwin is protecting your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way onwin processes your personal data, please contact our Data Protection Officer:
For formal data subject access requests, correction requests, or erasure requests, please email our DPO at [email protected] with the subject line "Data Subject Request" and include your registered account username and a clear description of your request. We may require proof of identity before processing your request.
If you wish to raise a complaint about onwin's data processing practices and are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
We're Here to Help: onwin's Data Protection Officer is dedicated to ensuring your privacy rights are respected. Do not hesitate to reach out — we treat all privacy enquiries with care and respond promptly.
Play with Confidence
onwin is built on trust. With robust data protection, fast GCash payouts, and hundreds of games — from live casino to slots and bingo — you're in good hands. Join Filipino players across Manila, Cebu, Davao, and beyond.
21+ only. Please play responsibly.